Privacy Policy

1. Introduction

Welcome to Snakescript Solutions LLP (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our mobile applications (“apps”).

By accessing or using our website or apps, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully and contact us if you have any questions or concerns.

2. Information We Collect

2.1. Information You Provide

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and company information when you:

• Contact us through our website
• Sign up for our services
• Request information from us
• Participate in surveys or provide feedback

2.2. Automatically Collected Information

We may collect certain information automatically when you visit our website or use our apps, such as:

• Your IP address
• Device type and operating system
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and manage your service requests
• To send you important updates about our services
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities (e.g., contact form submissions)
• Contractual Necessity: To fulfill our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For our legitimate business interests, such as improving our services and website security

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business (under strict confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or sale

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Form Submissions: We retain contact form data for a period of 2 years from the date of submission, unless you request earlier deletion.
• Marketing Communications: We retain your information until you opt-out or request deletion.
• Legal Requirements: Some information may be retained longer if required by applicable laws or regulations.

After the retention period expires, we will securely delete or anonymize your personal information.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of all personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data (“right to be forgotten”).
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing of your data for certain purposes.
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please use the form below or contact us at official@snakescript.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (cannot be disabled)
• Analytics Cookies: Help us understand how visitors interact with our website (optional)
• Marketing Cookies: Used to deliver relevant advertisements (optional)

You can manage your cookie preferences through our Cookie Settings or your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of data in transit (HTTPS/SSL)
• Secure storage of personal data
• Regular security assessments
• Access controls and authentication

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you can also use the form below to exercise your data subject rights.

Exercise Your GDPR Rights

Use the form below to request access to your data, request data deletion, or export your data.